Diversity and Inclusion Officer – job description

• Department: Human Resources and Facilities
• Job title: Diversity and Inclusion Officer
• Responsible to: Group Director of HR and Facilities
• Grade: E

Purpose of job

Proactively promote and improve inclusion:

• through the development, delivery, monitoring and reporting of an inclusion plan
• in the workplace by supporting the implementation of our people plan
• for families by promoting positive attitudes and actively removing barriers to grants and services
• in all we do at Family Fund and Family Fund Business Services, enhancing our reputation as a disability charity, an ethical commercial subsidiary and a great place to work for great people.

Duties and responsibilities

Inclusion plan

• Co-ordinate the creation and delivery of the Group’s inclusion aims and plan.
• Create and monitor a set of measures to check progress of the plan and delivery of outcomes.
• Own the ongoing maintenance and updating of the Group’s inclusion plan and report on progress to a variety of audiences in a range of formats.
• Be a driving force in the delivery of the plan, owning actions and working with colleagues where needed to support their delivery.
• Keep up to date on developments and good practice in diversity and inclusion and provide ideas to turn that into practical solutions and improvements.
• Source and share data and insights to improve practice.
• Provide challenge and advice on all matters related to inclusion to improve knowledge and practice across the Group.

For our staff and volunteers

• Support the delivery of the Disability Confident leader plan and take responsibility for monitoring and reporting progress against it to a variety of stakeholders.
• Take responsibility for the annual diversity staff and Trustee data survey; update survey content annually in line with good practice and language changes, analyse results and ensure the results are used to gain insight that improves practice and delivers action.
• Take the lead in working with the team of Inclusion Champions; support them to develop and deliver their action plan and report on overall progress.
• Take the lead on the Supported Internship programme, working with the internship provider, managers and HR colleagues to identify opportunities, recruit and support interns.
• Work with the champions and internal communications to create and deliver campaigns to raise awareness of inclusion across the Group.
• Take the lead on inclusion training in terms of arranging, reviewing, evaluating and at times, delivering.
• Work with HR to ensure all policies, procedure and processes are in line with the Equality Act and good practice.
• Be a proactive and visible ambassador and role model for all inclusion activities across the Group.

For our families

• Work with operational colleagues to identify barriers for families accessing grants and services and find solutions to reduce or remove them.
• Collaborate with the Communications team to ensure the website is an inclusive and welcoming shop window to our services, welcoming and inclusive to all families we support.

General

• Network in the sector, the inclusion community and the local area to promote Family Fund’s inclusion aims.
• Understand the inclusion agenda and topic, to bring insight, ideas and good practice into Family Fund.
• Attend meetings and training sessions as required.
• Carry out other appropriate duties as may be required.

Key relationships

• Inclusion champions
• HR and facilities team (including health and safety)
• Internal communications
• Communications team (website and social media)
• Partnerships, Public Affairs and Family Outcomes team (family insight and reporting input)
• Grants and First Contact Team
• ICT and Performance and Improvement team

Person specification

Experience

• Working in an inclusion role or of delivering inclusion responsibilities
• Policy work – consultation, research and development of policy or campaign work
• Providing proactive support and advice on inclusion to a variety of audiences
• Developing, monitoring and reporting against plans
• Improving accessibility of processes or services/ support/product

Desirable:

• Working in a charity/ not for profit organisation
• Taking action based on the social model of disability

Skills, knowledge, and abilities

• Understanding and practical knowledge of inclusion legislation and best practice
• Fully competent in Microsoft Office, particularly Word and Excel
• Critical reasoning, logical problem solving and analytical skills
• Excellent communication and influencing skills
• Strong interpersonal and relationship management skills
• Excellent document presentation skills
• Ability to use initiative
• Ability to cope with a varied workload
• Ability to work independently and within a team
• Excellent planning and organisational skills
• Organised and methodical approach to administration and record keeping
• Collaboration, bringing together the work of many into a cohesive plan
• Ability to motivate others on inclusion

Education / training

• General education to A-level standard or equivalent

Personal attributes

• Highly motivated with a genuine interest in inclusion
• Positive and innovative thinker who delivers practical solutions
• Committed to continuous improvement
• Open and participative style of working
• Flexible and adaptable to work demands and changes
• Commitment to Family Fund’s values
• Commitment to equity, diversity, inclusion and fairness for all
• Commitment to safeguarding

Diversity and Inclusion Officer job description (207kB pdf)